Fundedtradingplus
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Trader reviews
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Unprofessional Support and Proven Geo-IP Bug for Colombian ClientsI am updating my review because Funded Trading Plus publicly requested my email to solve my platform issue immediately, but after providing it, they completely ignored me and never responded. The customer service has become completely absent and unresponsive.I have been a loyal customer, trading 5 different cTrader accounts from Colombia, South America. However, FTP currently blocks both cTrader and MT5 during my plan selection, incorrectly forcing my session into a restricted "USA" profile. Support claimed this was a regional policy, but I have proven it is a system bug: when I connect using a VPN from Ecuador or Argentina, the MetaTrader 5 (MT5) option appears perfectly.The issue only happens when accessing natively from Colombia because your system incorrectly flags my country under US restrictions. Colombia is NOT the USA. I still want to believe in FTP and their services, but your developers must fix this broken Geo-IP routing for Colombian clients. I am leaving a 1-star rating permanently until you fix this bug so I can buy an MT5 or cTrader plan normally.
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Hello i made 2 reviews previoussly around a month ago regarding changing leadership of FTP which means changing the CEO simon to another unknown CEO i been contacted by FTP via email etc.. explaining that they are working on annoncing the New CEO but still they couldnt annonce his name or his background etc... in there website currenntly we can find CEO Simon name still mentioned even tho they said they changed The CEO if u notice even pictures of the London EXPO hasnt been posted mentioning the New CEO after Instant funding toook over FTP the support is shit even the live chat isnt back yet lol which shows clear red flags i hope they get the live chat issue sorted get the new ceo name annnonced his background so we can try to recover our trust with this prop firm but i think over a month or its 2 months is more than enough to get support issues solved and ceo name annonced now i cant even reach my old passing certificates or payout certificates even i was having an active account i cant even find it in my dashboard anymore as they deleted all old data many reed flags in the firm currently for now for new traders just stay away until they annonce the new CEO and see if they fix there support issue